Thanks again for your persistence in pursuing and acquiring exactly what we wanted. The frame went together without any problems and operates very well going up and down… And the cover fits and looks great. Best wishes
Hello again!I want to thank you for all the help you provided in our previous move with detailed packing instructions for our latex mattress. It was a huge help and we managed to safely move our mattress cross-country. 🙂
Hi Donna and Jim,
Thank you for arranging the Pendleton blanket exchange and for making the exchange so easy for me. As always, your customer service is superior to any I’ve received elsewhere and I’m pleased with the new blanket.
Dear Jim and Donna,
Thank you for your generous donations to Lane Arts Council. We deeply appreciate you not only supporting our organization, but also the local arts scene and artists. We love working with you each year and highlighting Cecar, Tylar and all the talented artists you represent. Happy new year and may it be filled with art!
Eco Sleep Solutions gave me helpful information that led to us purchasing our first latex mattress. Their customer service is top notch. Despite supply chain delays outside of their control, their communication was excellent. They even deliver outside the Eugene area! I cannot recommend them enough.
Great service and products!
Friendly customer service and excellent quality products. So nice to try the different combinations of mattresses before purchasing. Beautiful store and lovely shopping experience.
Thank you for taking time to explain to me about latex mattresses, pillows, proper mattress care and allowing me to sample your beds. Outstanding service!
Great experience! Jim was super informative and helpful and gave us time to make a decision.
I have been sleeping on my new bed for three months and couldn’t be happier. Both my husband and I noticed that our back and shoulder pain disappeared immediately after beginning use of the new bed. I also love the percale sheets! Jim and Donna could not be nicer.
Great customer service, quality and selection!! We are so happy to buy local and could not be happier with our bed. Thank you Donna and Jim for your help and for making it all so easy.
Thank you for delivering the dresser! I love it! Thank for your hard work of bringing it up two flights of stairs. I wanted to give a small tip for all your work…
We appreciate the service you gave us with our new mattress. The 1st night was a super treat. We already know it is worth the sleeping!
The wife and husband team that run this Eugene natural furniture/mattress store are amazing! Great quality products and even better customer service are the reason I will always “shop small” at this fabulous local business.
All Great!! Highly recommend.
My husband and I went to this store to try out a latex mattress in person, as we had initially intended to order online. Donna was very patient with us and our kids while we tried out several options and asked lots of questions. I later emailed her a link to a website with similar latex mattresses that were priced a bit lower and asked if she could explain the differences that would justify ECO’s higher price point. She responded with a thorough comparison between their mattresses and the online company’s, without any pressure on us to buy one of theirs. Though she couldn’t meet the online company’s price, she offered a great deal on a bed frame. Needless to say, we chose ECO and do not regret paying the higher price. I have significant back and hip problems, and our new mattress has made a huge impact on my pain. Throughout the whole process, Donna provided exceptional customer service and never pressured us to purchase through them. As a bonus, we got to support a local business!
We purchased our bed a number of years ago. We liked being able to switch out which level of firmness was on top, middle, etc. After initially having a hard time with the off-gassing, I think from the wrapping material, we aired the room out for about a week before using it. There wasn’t any further problem with scents and at first really liked the bed. But we felt like it was quite overpriced, for what it got. We were hoping for it to be more adaptable to our needs. It never felt firm enough for me. After about 3 years, it sunk too much in the middle. We found ourselves liking the bed, but it had too much give for me, as I need a lot more firmness than my husband. We didn’t get one that had separate sides though. The main drawback for me was that I found it was just way too cool feeling for me. The topper we later purchased (elsewhere) helped only a little. We ended up choosing a different bed. I guess it’s not for everyone, but I liked the idea of using more natural materials.
Gosh we are terribly sorry about your experience. But we have to wonder why we are hearing about these issues for the first time almost nine years after your purchase? We have so many options available to resolve issues like those your describe, but we naturally have to know that those problems exist in the first place. We honestly feel regret that we did not have the opportunity to help you have a more positive experience.
Jim and Donna
I can’t say enough about the exceptional service and quality I experienced at Eco Sleep Solutions. I wanted a mattress that was free of chemicals and since recently having back surgery, a mattress that offered support and comfort. The first time I tried a latex mattress at Eco Sleep Solutions, I knew I found what I was looking for. The mattress is wonderfully comfortable and has three layers of latex giving me the flexibility of being able to choose between, soft, medium, or firm by rotating the layers. The bedroom furniture sold in the shop is meticulously made locally by PRJ Craftsmen. I bought a bed frame, dresser, and nightstand to go along with the mattress, Coyuchi sheets and Pendleton blanket – all from this wonderful little shop. Donna responded graciously to every question I asked about where and how the mattress and furniture were made, even sending me an email with a link about the farm that grows the natural latex for Savvy Rest mattresses. She accommodated me every step of the way from order to delivery with professionalism, kindness, and integrity to provide me the best customer service I’ve ever received. When the furniture was not exactly as I expected, (no fault of Donna or the craftsmen), she immediately contacted the local furniture craftsmen who made modifications without charge. The furniture is beautifully made with quality craftsmanship and since getting the new mattress, I awake feeling rested and pain free for the first time in years. I couldn’t be happier with my experiences at Eco Sleep Solutions.
These beds are life-changing. Yes, they are expensive, but a good night’s sleep, especially during these stressful times, is worth every penny. The owners are amazing. They helped us understand the different types of latex, come in multiple times to try the different firmnesses out, changed out layers so we could get just the right fit, and then came to our house and set up the entire new bed. Absolutely terrific product, absolutely terrific customer service. I highly recommend this bed and this store. My back feels great and it feels good to know that everything I’m sleeping on is natural and organic. We are so lucky to have this in Eugene.
I bought two bed frames from Eco Sleep Solutions in February. I was so impressed with the level of customer service from Jim, very helpful but also low-key. A few weeks into the order, we had a change of heart about which wood we wanted for one of the frames but Jim made it easy for us and was able to change the order. Thanks! I didn’t realize until Jim and Donna came to assemble our bed frames on a rainy Sunday that they were the owners! The assembly process was quick and painless. Two very nice people. I highly recommend this business.
My husband and I had been having poor sleep and back pain related to our old mattress. We decided to go shopping for a new mattress and stopped in to ECO Sleep Solutions on a whim. The customer service we received was excellent. Organic latex mattresses were new to us and Donna took the time to explain the benefits. She encouraged us to take the time we needed to try out all of the sample beds on display. She even swapped out layers to create a different firmness. We never made it to any other mattress store. We purchased a queen bed with Dunlop layers, new wool and cotton bedding, and the most amazing kapok pillows. The delivery and setup went smoothly and they even took away our old mattress for recycling. Two months have passed and we couldn’t be happier with our new bed. We don’t wake each other up with movement and a lot of the back pain has eased. We’ve reconfigured the layers a few times and I’m still impressed with how easy the process is. The only smell was a slight “barn” smell from the wool cover, but that quickly dissipated. The sheets have only gotten softer with each wash. I am very happy we chose to shop at ECO Sleep Solutions.
When I first went into the Eco Sleep Solutions store I was only planning to test the adjustable bed frame I found top rated on the Internet. However they just happened to have my “dream” frame and the price was extremely competitive with what I had researched, so I bought it. Besides having top rated products and competitive pricing the customer service is superb. They delivered and set up the bed within the time frame they said and I am very happy with my purchase. I also am pleased there is a small business locally that I can support and if any problems arise in the future I have a local advocate to help me deal with it. Highly recommend.
Omg I’m obsessed!!! This store is AMAZING! Aside from offering a very niche product (non-toxic bedding is surprisingly hard to come by); it is just so welcoming and beautiful and Jim is the best! He is patient with my constant questions and answer each one! They switched over the bed layers without complaint. The quality of the product is amazing, and they will definitely be our source of pillows and bedding in the future.
Having done research on the best quality latex mattress for us (Savvy Rest) we then visited equally respected ECO Sleep Solutions. We arrived at their nice store with several questions and to try the many mattress combinations. Donna expertly answered all our questions, patiently guided us through all the various bed densities and explained the policies of the ability to exchange the mattress components after trying our choices at home. So happy we found ECO Sleep Solutions.
We bought a Savvy Rest mattress about 6 months ago and it is fantastic. It is latex foam in an organic cotton [and wool} covering. The cool thing about their mattresses is that it is three layers of foam inside the cover, and you can choose the firmness of each layer. If you have a queen or king-sized bed, you can also get a split mattress, which means that the foam pieces are cut in half down the middle, so you and your partner can have different configurations of firmness. We did this and it is wonderful. My side is slightly softer than my husband’s. And in case you’re wondering, you can’t feel a gap or anything where they meet. The foam layers butt right up to each other and once the cover is on, you can’t feel anything. We originally went with an Ikea memory foam mattress but it was awful. First, it STUNK. Awful chemical smell. It also just wasn’t comfortable. I never got used to how it doesn’t spring back. I now LOVE our mattress.
Talk about knowledgeable! My girlfriend and I went in there to get new sheets. We thought that the higher the thread count the better the sheets – we couldn’t have been more wrong! Donna took the time to explain how all of the sheet processes works. We felt some of the sheets and they were seriously amazing! We bought some Sateen sheets at the maximum of 300 TC. Without a doubt the most comfortable sheets I’ve ever felt. The real selling point was when we felt the same sheets on a pillow. They were 5 years old – and felt so much softer than when they were brand new! I didn’t even think sheets could last that long. The fact that these sheets are some of the most organic, environmentally friendly sheets around is just icing on the already delicious cake. I’m going to tell everyone about this place!
My wife and I bought a California King with the Dunlop layers. Our biggest selling factor was its lack of toxins It’s got zero toxic substances! Our other selling factor was the comfort. This bed is amazingly comfortable. I feel like a million bucks every morning, thanks to my restful sleep. We also like that one side of the mattress is firm and one side is soft. Fits each of our needs perfectly. I like that we can have two separate firmness’s without having a gap between each side is awesome. Lastly the customer service was great. Eco Sleep epitomizes what I envision good service to be. Very knowledgeable, not pushy at all. They are the kind of people I can picture being friends with. Thanks Eco Sleep Solutions!!!!
Thanks, Donna and Jim, for all your friendly and earnest efforts to make sure everything about our purchase is just right! I’ve never seen any store owners as invested in caring about the happiness and well being of their customers as you two are. The product is great and you are the frosting on the cake! I recommend your store and your products to anyone who wants a great night’s sleep. and a very pleasant shopping experience along the way.
I just got my bed frame about ten days ago and am pleased to report that I am sleeping much, much better on the new Savvy Rest. The Shepherd’s Dream [wool] pillows are also fantastic – much better than the down I have slept on my whole life.
Thank you again for your fantastic products and admirable services. We were so impressed with our first bed frame, mattress, accessories, and service that we returned for another full set-up for a bed in another room. Our experience with you on both occasions was nothing short of complete satisfaction. When people talk about “the way it used to be” regarding the kind and quality of old fashioned customer service from a bygone era, they are referring to how you conduct business today, here in Eugene. It’s just so refreshing and inspiring.
I’m so excited my mattress is on it’s way! I was also so happy to be able to come to your store. Your store is lovely, comfortable and you carry amazing things. I have done a little wool felting and fell in love with the art and crafts you sell.
No one in this area sells all-latex beds, although three salespeople, at three different stores, told me they sleep on all latex! I got the feeling at one furniture store – the one my parents bought their latex mattress from forty-some years ago – is thinking about selling them again. My parents slept on their latex mattress for forty years and they loved it. My nephew sleeps on it now. Now off to buy lumber for the foundation.
Just a note to say that I have done very well with our new bed and mattress in fact so cozy I find I enjoy staying in bed which I haven’t done before as my body would begin hurting to the point I had to get up. You are totally a neat couple that made buying and delivery a fun event.
The Savvy Rest bed is terrific. I thought my inability to feel rested in the morning after 7 or 8 hours in bed was due to the effects of aging. Not so. It’s mainly the bed. I haven’t had such a comfortable and restful sleep in years. And no more morning backache. Thank you again for setting up shop practically in my back yard and giving me such good service.
I can’t say enough good about you and your store. In fact, I try to encourage everyone I know to go see you and get a new mattress. We love our bed … I find it actually works like a mini therapist for me. If I go to bed with a hip or back out of place (which is most every night!), I awaken with it feeling MUCH better. The latex balances my body and allows it to somewhat heal itself during the night. Marvelous! It’s too bad most persons think a mattress should not be a major investment, and they buy cheap ones and suffer. It’s like a husband … you’re going to sleep with it every night, so you’d better really like it! And you can quote me on that!! LOL ….
I just wanted to let you know that everything arrived exactly as planned! The foundation came on Wednesday, the mattress on Friday and the bedroom furniture (from Thomasville here in WA) on Saturday. You were right! The bed is SOOOO comfortable! I am still wavering on whether to order the pillow top because I so loved my other one, but will wait it out a few weeks. Thanks so much for the fabulous customer service and wonderful mattress!
Thanks again for being so EXTRAORDINARY! You have repeatedly reminded us of why we ALWAYS support local, quality business that cares about both its customers and the quality of the products it sells! Sustainable, friendly, community-supported business all the way! ;D
Received mattress and slept like a baby.
We LOVE the mattress- it’s perfect! Haven’t had to change a thing. I would highly recommend this mattress to anyone.
Love the millet pillow too- real comfy!
Thanks so much for your time and great customer service!
The bed is fabulous! I had a terrific night’s sleep on it and [my dog] Sonya is completely happy as well. My bedding looks fantastic on it. Hope the people who viewed the beds on Saturday bought one too. I am certain your business is going to thrive here. The two of you are such nice people and the product is outstanding!
Just wanted to let you know that we are enjoying the new bed and topper. We got it on the 1st and set it up on the 2nd. I woke up with no lower back pain the first morning. I didn’t expect a change that quick.
I LOVE the mattress – best sleep I’ve ever had. This is from someone who can sleep pretty much anywhere on anything – not a light sleeper. I had a Beautyrest Pillowtop mattress prior and literally hurt in the mornings – felt like my back was wrenched out. With the Eco Sleep [Solutions] mattress system, I figured there would be some “body adjustment”, meaning some minor pain while I got used to it – not so. I sleep so well – even with the German Shepherd dog on there. He doesn’t wiggle the bed and he really likes it too! It is the most incredible experience and believe me, I’m telling everyone I know.
Our new mattress is great! I think we may have hit the nail on the head with the right combination of layers. It really is worth taking time to experiment in the store before deciding where to begin. The mattress, mattress cover, and the organic wool top are all very high quality and nice looking. We can see and feel the quality.
I’m writing to let you know how much I am enjoying my new mattress! It is such a delight to climb into bed each evening! I am sleeping better than I ever have. Thank you so much for your excellent service and for making these quality mattresses available.
Thank you very much for making the time to reply to some questions. Your answers were right in line with much of the research I’ve been performing on the Internet confirming the reasons why I gravitated to the Savvy Rest. Digging into the depths of the Savvy Rest website exhibits the convictions and beliefs of the company.
I’d also like to thank you for being a company that believes honesty and integrity toward helping improve the lives of people using your products is more important that marketing hype. I’m positive once we have our new mattress, we’ll be steering friends and family in your direction.
Eco Sleep Solutions did a fantastic job with educating us and helping us with selecting and caring for the mattress we purchased. They walked us through selecting the layers, organizing them, and testing them in store. Communication during the delivery process was excellent, they stuck to the schedule they communicated, even delivered and set up before the day before the eclipse.
Very positive experience, friendly service, would recommend for anyone looking for a new mattress or bed.
Talk about knowledgeable! My girlfriend and I went in there to get new sheets. We thought that the higher the thread count the better the sheets- we couldn’t have been more wrong! Donna took the time to explain how all of the sheet processes works. We felt some of the sheets and they were seriously amazing! We bought some Sateen sheets at the maximum of 300 TC. Without a doubt the most comfortable sheets I’ve ever felt. The real selling point was when we felt the same sheets on a showroom pillow. They were 5 years old- and felt so much softer than when they were brand new! I didn’t even think sheets could last that long. The fact that these sheets are some of the most organic, environmentally friendly sheets around is just icing on the already delicious cake. I’m going to tell everyone about this place!
Our in-store experience was exceptionally low-pressure and informative. Subsequent follow-up was excellent and we really appreciated the care and attention during the set-up process. All in all, a terrific product and great service!
We returned 3 years after we initially “bumped” into ECO Sleep Solutions. We remembered the positive impression Donna and the mattresses had made on us. Donna answered more questions, offered knowledgeable information, and happily reconfigured the latex layers so we could try them out. We are now the happy owners of a Savvy Rest bed and adjustable base. We are very pleased, and look forward to future care and service from Jim & Donna should we need it.
Jim and Donna are just lovely. They are both so knowledgeable and easy going. I had so many questions and they took the time to answer all of them with such patience and insight. My husband and I never felt pressured to buy, but are so glad we did. We love our Savvy Rest mattress. We would not be happier with the experience at Eco Sleep Solutions and would highly recommend them to anyone.
Slept in [my adjustable bed] for the first time last night and it was wonderful! The “kids” were confused with the vibration but, cuddled up pretty well on their side of the bed. With head, body and foot raised there wasn’t much room for them in the dip on their half. I let it go to flat at about an hour before I had to get up and, true to form, my body chose to turn onto my right side causing some discomfort as usual. So, that adjustable feature of it really helped me get a good night’s rest. Sort of like a giant recliner! Making it up yesterday was a snap with the ability to put that fitted sheet on while the mattress was in the full reclining position. No more recliner! Hooray!! Love that under bed lighting!!!
Donna was very helpful at the store, explaining the unique type of mattress they sell and the different layers. We tried them and decided on a type that worked for us. We were told about the wait time for orders because the mattresses are made to order with different layers of foam. The delivery and setup went well. The men were professional (even took off their shoes when they entered our house) and efficient. They explained the layers and how we could change them around (we got the split layers so we could try different configurations). They were very efficient and courteous. I like supporting a local business and environmentally conscious products that are made in the US. I like that there is no off-gassing from the natural latex foam in the mattress. And I like the support and comfort of the mattress.
This place is fabulous! My partner and I had been mattress shopping for almost a year. We have two different softness/firmness preferences, would like to avoid an off-gassing mattress from conventional materials, and are sometimes sensitive to heat (so memory foam didn’t sound good) or waking up from one of us moving at night and the mattress bouncing (the firmer the mattress, the more the bounce translates). I was also wary because I used to sell organic mattresses and had one for the last 10 years and was unaware that the newer ones are far superior than what used to be available. After extensive research we realized the modern latex beds sold here might be just the ticket. My partner went by and just got some basic info and pricing. He appreciated the open and easy conversation at the store, and the environment. He asked how to approach testing the mattresses and got their advice. We then went back that weekend to do our testing. I had read that laying 10 minutes on each mattress is the minimum to test it, and that means 10 minutes in each position so you can see if any sore points develop, so we made time. The latex mattresses we looked at here come in three layers. This has been amazing as we can change the layers for our soft/firm preference now and over time, and even flip the layers for a half-step change in firmness. The prices feel steep for it seems we will get what we pay for, and their prices are very competitive so we felt good about our purchase; plus they’re a local business; plus they have a 90 day swap out policy which is very helpful. I think they have other customer protection policies too. They give us a 10% discount on everything and threw in a set of Coyuchi sheets! They also had frames there built by Pacific Rim Woodworking. This is our second handmade gorgeous maple frame at a good price. We quickly went back for a wool mattress pad. Even after all that testing we did, and feeling like we were “sleeping on clouds” like my partner said, I still found my side a bit soft. I wrote Donna and she had great ideas. I learned a bit more about how the mattresses work and was able to flip and switch layers easily on both sides. My partner was thrilled; I was almost there but did feel like I needed a slightly firmer one. Donna helped me understand the swap-out policy and how much time I had to figure everything out (plenty), then brought me a new slightly firmer layer when I finally said that’s what I wanted. Highly recommend!